Ms. Nancy Pollock, ENP, Senior Consultant

911 Policy Consulting, LLC

Contact Details

911 Policy Consulting, LLC
United States



Policy development

Governance advisor



Mission Critical Partners, 2014-2021

Federal Experience

·      U. S. Department of Transportation (DOT), National 911 Program—NG911 support

-         Provide administrative and functional support to the Recommended Minimum Training Guidelines Working Group, NG911 NOW Coalition, Interstate Playbooks, Model Legislative Language and Model State Plan initiatives

-         NG911 Cost Study subject matter expertise

-         911 and Department of Defense Interoperability Best Practices Project

State Experience

·      Maryland 911 Commission—Governance and Oversight working group master planning for legislative strategies and governance recommendation development

·      Arizona—state 911 program assessment, policy and procedures development. Statute review and rewrite recommendations development.

·      Tennessee Emergency Communications Board (TECB)—Strategic planning

·      Nebraska Public Safety Committee—Master Plan

-         NG911 statute changes; legislation review and recommendations and NG911 master plan requirements governance and policy development

·      Illinois—NG911 Feasibility Study-governance and policy evaluation and assessment

·      Minnesota—grant development support, grant process development and grant manual preparation

·      Texas Commission on State Emergency Communications (CSEC)—NG911 Master Plan policy development workshop facilitator, review and recommendations

·      Virginia Information Technologies Agency (VITA)—Governance and policy development aspects of statewide NG911 management and facilitation

Regional Experience

·      National Capital Region NG911 Program Management—Policy and governance

·      NCR Collaborative Procurement Best Practices Playbook Project

Additional Experience

·      Coordinated and managed multiple disciplines and technologies (911, radio, EMS Programming), in large multi-jurisdictional metropolitan area and mid-level regional emergency services operation

·      911, regulatory, and legislative policy development, service performance standards, and database accuracy/data integrity issues


GeoComm 2009-2013

·      Project Manager-Weld County Consolidation Study, CO; King County, WA Consolidation Study, State of Utah 911 Policy Review; City of Portland, OR SCIP Planning; DENCO Policy and Standards Review; ACOG Governance Process, OK; Tarrant County, TX Governance assessment


IXP Corporation 2007-2009

·      911 Data and Governance Lead, ChatComm PSAP establishment


M.A., Management, College of St. Scholastica, Minnesota


B.S., Communications, University of Minnesota


Emergency Number Professional (ENP)



National Emergency Number Association (NENA); Member Process Review Committee


Association of Public Safety Communications Officials (APCO), Life Member


Public Safety Advisory Member—U.S. DOT Public Safety Advancement Group and ITS Technologies subject matter contributor


To provide guidance and expertise on 911 policy, effective government, and improved public safety service









·      Denise Amber Lee Foundation Board Member, Policy & Governance Chair


·      Public Safety Advisory Member—U.S. DOT Public Safety Advancement Group and ITS Technologies subject matter contributor


·      Co-Chair—FCC Network Reliability & Interoperability Council Steering Committee and Focus Group on 911 Outages Best Practices


·      FCC Communications Security Reliability and Interoperability Council— Focus Group Chair and Work Group Member

Policy Review Committee

NG9-1-1 Operational Diversity & Redundancy